What is the minimum order quantity (MOQ) for a curated gift?
The MOQ is 25. These gifts will be kitted and sent in Donor360 branded boxes.
What is the minimum order quantity (MOQ) for curated gifts with customized boxes?
The MOQ is 100 for gifts with customized shipper (outer) and mailer (inner) boxes. Additional costs apply for designing/printing custom boxes.
What is the cost of customized/company- branded boxes?
What is the lead time for curated gifts?
The lead time is 8-10 weeks from the initial call to delivery date. This includes customization of boxes.
How does the donation to charity work?
Donor360 will donate 25% of the total amount of your product spend to the charity/ies of your choice. We will recommend reputable local and national 501(c)(3) charities that align with your values and CSR initiatives. Your company will receive a tax-compliant donation receipt for the donated amount.
What type of recognition will the company receive from its contribution to charity?
Donor360 will communicate with the charity on your behalf to let them know of your contribution and get a thank you message from them. This will be included on your physical impact report which will go in your gift boxes. It will also be on your digital impact report, which you can share in your CSR reports, newsletters, and social media messaging.
What is an impact report?
An impact report covers what social, economical, and environmental impact your gift has. For example, it might include how many jobs you’ve helped support or how much toxic-waste you’ve helped avoid producing. It will also include how much you’ve donated to charity and a thank you quote from them. It will also include brand highlight cards that illustrate the impact of the brands you've gifted. A physical impact report will be included in your gift boxes, and a digital copy will be delivered to you.
What is the cost for concierge service?
How do I start raising money with Donor360?
First, you'll need to create an account with us. To create an account for your nonprofit with Donor360, go to our Sign Up page and go through the sign-up process for your organizaiton. It will help in the sign-up process if you have your organization's EIN with you.
What does claiming 'ownership' of a charity mean? When would I have to do this?
If you are operating an organization's account, then you will need to claim ownership of that organization before you withdraw any money that you or your supporters have raised for your organization. This step is to ensure that the organization's account is authenticated before withdrawing money.
Why am I not able to withdraw funds from my wallet?
To withdraw funds from your charity's wallet, you must first claim ownership of your charity from your organization's account. From your organization's account dashboard, click 'My charities' from the left side navigation. From there, click 'Add charity.' Follow the steps to enter your information. The Donor360 audit team will attend to your request within 48 hours. If you haven't heard from us within 48 hours, please email customerservice@donorthreesixty.com.
How do I claim ownership of my charity account?
To claim ownership, go to your organization's account dashboard and click on 'My charities' from the left-side navigation. Under your charity name, you will see an option to 'Claim Ownership.' From here, click 'Add New Charity' and and enter your information. The Donor360 audit team will attend to your request within 48 hours. If you haven't heard from us within 48 hours, please email customerservice@donorthreesixty.com.
We are a non-profit organization, but we're not designated as an 501(c)(3) organization through the IRS. Can our organization still raise funds through Donor360?
No. As of now, Donor360 only works with nonprofits and charities that are registered as a 501(c)(3) tax-exempt organization. To learn more about exemption requirements, visit the IRS website.
How does our organization receive the funds we raise through fundraisers or eStore's powered by Donor360?
On your dashboard, you will be able to see how much money is in your Donor360 wallet from all fundraisers and eShops benefitting you. You’ll be able to withdraw funds from here to your organization’s PayPal account at any time.
Do I need to buy inventory before I start my eCommerce shop?
No. You do not need to buy anything to start your shop. Donor360 provides the inventory. All you need to do is select items to add to your shop via our marketplace.
I already have some of my own product inventory, can I sell these products on my eCommerce store?
It depends. If the products you are currently selling are ethically made, then yes. Get in touch with our fundraising expert kristen@donorthreesixty.com to find out how.
Who ships the products bought on my eCommerce store?
Either Donor360 or the brand will ship the products directly to your customers. You don’t need to worry about order fulfillment.
Can I collect cash donations through Donor360?
Yes. Your supporters can donate money without making any purchases. You can add a 'donate now' button to your website via our widget and there will be a 'add a donation' call-to-action button when buyers check out from your store. You will receive 100% of cash donations from your charity eStore and fundraisers.
I already have some of my own product inventory, can I sell these products on my eCommerce store?
It depends. If the products you are currently selling are ethically made, then yes. Get in touch with our fundraising expert kristen@donorthreesixty.com to find out how.
How long will it take for my payout request to process once I request a withdrawal from my wallet?
We will process your payout request within 72 hours of receiving your request. Generally, the amount will arrive in your Paypal account immediately after.
I have a sustainable brand with products that are good for people and the earth. How can I get my products on the Donor360 marketplace?
Donor360's marketplace features sustainably, ethically-made goods from an amazing group of brands. We pride ourselves on developing strong relationships with brands for the greater good. We are always looking to expand our catalog with valuable and quality goods. To become a Donor360 marketplace supplier, contact our synergist Kristen@donorthreesixty.com
Does it cost anything to put my products on the Donor360 marketplace?
Placing your products for sale on the Donor360 marketplace is free. By partnering with us, you'll unlock a whole new way to reach customers, through fundraisers. You can sign up for specialized subscriptions that provide reports and customer data in your brand account.
Who is responsible for shipping products sold on Donor360?
Donor360 can warehouse and ship your products for you, or you can choose to ship products ordered on the Donor360 website directly to the consumers. Contact kristen@donorthreesixty.com to set up your brand account.
What charities does Donor360 work with?
On Donor360 can work with all charitable non-profits that are designated as 501(c)(3) tax-exempt organizations by the IRS. There are over 1.6 million charities in our database. To check if a favorite charity of yours is a 501(c)(3) organization, you can use the search tool GuideStar.
How do I start a fundraiser to support a charity?
To start a fundraiser, you first need a Donor360 account. Please visit our sign up page to begin. Once you have an account, select 'Start New Campaign' from your account dashboard. You will be able to select the charity you want to benefit on the next page. For more, read our blog on 5 Easy Steps to Start a Fundraiser.
Can I support any charity or non-profit with a Donor360 fundraiser?
On Donor360, you can raise money for any charitable nonprofits registered as a 501(c)(3) tax-exempt organization. Our database has over 1.6 million registered charities and is updated monthly. If you can't find the charity you want to support, use GuideStar to see if they are registered as a non-profit with the IRS and what their official name and EIN is.
Can I raise funds for my own cause on Donor360?
Donor360 fundraisers are designed to benefit non-profits that are IRS 501(c)(3) tax-exempt. If you are a nonprofit, see our nonprofit FAQ.
Do I need to buy any products in order to start an eCommerce fundraiser?
No, you simply choose the items you want to sell from Donor360's catalog of ethically-made products.
Do I need to worry about shipping or any order fulfillment?
No, Donor360 takes care of everything on the backend. You just start and share your fundraisers - We take care of the rest!
30-50 percent of each purchase on my campaign pages go to the charity I choose. Where does the rest go?
The other portion of funds represents the wholesale price paid to the brand and any operating costs associated with the product on our side.
Will my campaign supporters get donation receipts?
Yes, your campaign's supporters will automatically recieve a tax-compliant donation receipt for the amount of their purchase that will go to charity, plus any added donation amount.
Where does my money go when I buy something on an eShop or eCommerce campaign?
When you buy something on Donor360, you’re supporting a USDA certified organic or Fair Trade certified brand and a charity. Up to 50% of your purchase will go directly towards the benefactor of the fundraiser. You’ll be able to see the exact percentage on the checkout page. The remaining amount represents the wholesale price of the product which is paid to the brand for their amazing products. 100% of cash donations will always go directly to the benefiting charity.
How do I know the charities I’ve supported have received the money from my purchases and donations?
There are several ways you'll be able to confirm your donation! You will be able to see your contribution show up almost immediately on the campaign page or charity eShop you purchased from. Look on the left side of the screen under 'Latest Donations.' You will also automatically recieve a donation receipt that indicates which charity you donated to and how much went to the charity. You can use this for tax deductions. Lastly, if you opt-in to email notifications, you will be notified when fundraiser goals have been met and/or other updates from the charity.
Does Donor360 store my credit card information?
No, we don't store your credit card information on our servers.
Can I return something I bought on an eCommerce fundraiser or a charity eShop?
All purchases are final, however, we accept returns for damaged products. If a product is damaged, we will refund your money or replace the product at no cost to you. Please email customerservice@donorthreesixty.com with your order number, product, and description of defect.
How do you know the brands offered on Donor360 fundraisers and eShops are ethical?
We work closely with ethical and sustainable brands that are working to make the world a better place for all. We look for things like organic, Fair Trade certified, direct trade, worker-owned, climate-neutral, vegan, and cruelty-free. To be featured on the Donor360 site, brands need to show that they value people over their bottom line.
If I opt-in to share my information, will it be sold to a 3rd party?
No, Donor360 does not sell data to 3rd parties. If you opt-in to share your data, your information will only be used by brands and charities subscribed to our platform who you have purchased from or supported previously.
Is Donor360 a non-profit?
No. Donor360 is a turnkey enterprise. We provide a free fundraising platform for charities and advocates and a free marketplace for sustainable brands.
Where will my products be shipped to if I choose the free shipping option?
Your products will be shipped to the predetermined bulk pick-up location. The address will be shown next to this option. Only select this option if you live local to where this fundraiser is being organized and can pick up your items in a timely manner. For all questions concerning pick-up, you should contact the fundraiser organizer.
If I chose to ship my products to the benefitting charity, what will happen?
The products you buy will be shipped to the benefitting charity free of charge. They will be able to use or distribute the products as they need. The total amount of your purchase will be included on your donation receipt.
If my campaign goal is not met, where will the money raised go?
Any money raised will still go to the charity, even if the campaign goal is not reached.
What happens if I add a donation at checkout?
If you add a donation, 100% (minus a 3% credit card fee) will go directly to the charity.
Will I get a donation receipt with my purchase?
Yes, you will automatically recieve a tax-compliant donation receipt for the portion of your purchase that will go to charity, plus any added donations.
Does PayPal take a percentage when we make a withdrawal from our Donor360 wallet via Paypal?
Yes, PayPal takes 1.99%+ $.49 when you make a withdrawal. We recommend making withdrawals once a month to cut down on fees, which are nominal. For example, if your organization raises $5,000 in a month, PayPal will take $95.49 from your withdrawal.